How to Contact the Mate Factor, Home of Fresh Style Yerba Mate

The Mate Factor... Home of Fresh Style Yerba Mate

We here at the Mate Factor would love to answer any questions you might have!

Contact us via phone in the US (Monday-Thursday 9am-5pm (EST), Friday 9am-3pm (EST)):

Toll Free: (800)656-3668

Local (North Carolina):(828)255-8300

Fax:(802)712-1040

Our Mailing Address is:

The Mate Factor
2002 Riverside Drive, Suite 42-E
Asheville, North Carolina 28804

And of course you can always email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We'd love to hear any suggestions you have in order to make our mate and website better!

Our Mission at the Mate Factor:

Fair Trading Principles

The Mate Factor is founded on fair trade principles, paying our yerba mate suppliers above the market value to help support the developing cultures. We create ways to provide more work for more people, and maintain a personal relationship with all our South American associates, in order to keep their interests in mind. We consider this simply a normal and organic way to live on this planet.

Certified Organic

We use only 100% Certified Organic Yerba Mate from sources we personally know and visit. Our Maté is grown in pristine country with rich soil and free from any contamination.

The Special Touch

The Mate Factor goes a step beyond the others through the special care we take to preserve the healthy integrity of our yerba mate. We do this by preventing it from getting too hot in the drying process, using only choice yerba mate plants, drying in a smokeless process and most importantly, sealing immediately to preserve freshness of our yerba mate. We have developed an art in all of this that produces a rich, healthy and tasty yerba mate herb, unmatched by other processes.

Sustainable Business Approach

We believe in running a business simply focused on great products, great people we work with,  maintaining healthy relationships along the way. We don’t consider this anything special, just the way it is supposed to be. Anything less is not what we believe is a sustainable approach.